CONTACT & HOURS:

What are your business ours? 
  • Monday – Friday 8am to 5pmEST 
  • Saturday & Sunday – Closed 
How can I contact Toolbox Supply? 
  • Emailsales@toolboxsupply.com 
  • Phone: +1-(518)-514-2488 
  • Fax+1-(631)-913-1330 
  • Chat: use our chat feature 

What is the mailing address from Toolbox Supply? 

  • Toolboxsupply.com 
    PO Box 629 
    Troy, NY 12181 
When will I hear back about my email inquiry? 
  • We typically respond to emails within two business days 

SHIPPING:

Can I cancel my order? 
  • You may be able to cancel your order before it is released to the warehouse for processing. However, once an order is released to the warehouse for processing, it can no longer be canceled. Normally this occurs within 24 hours, but at times it can take into effect sooner. If a cancellation is needed, please contact customer service immediately and we will try our best to accommodate your request. 
When will my order be shipping? 
  • We usually ship within two business days depending upon the number of orders we are processing, occasionally an item may be on back order and might take 3-4 business days. If item needs to be shipped via Truck, additional processing time is required. Please contact us for delivery times. If item is a special order item or large item, additional processing time might be required. Freight Insurance is included on all orders at our cost. Shipping delays caused beyond the shipper (UPS, DHL, Federal Express, USPS, etc.) including, but not limited to, the following:  the unavailability or refusal of a person to accept delivery of the shipment; acts of God; Public authorities acting with actual or apparent authority on the premises; acts or omissions of customs or similar authorities; riots, strikes, or other labor disputes; civil commotions, disruptions in air or ground transportation networks such as weather phenomena; and natural disasters, shall not be our responsibility. Please contact the shipping company directly. The shipping company does not provide refund for shipping for the above cases, and nor can we (for shipping charges) if your package does not get delivered. 
Why is my order shipping from so far away? 
  • Not all items are always available at each warehouse. Inventory Levels and stock availability are always changing at every warehouse. We might or might not ship from the closest warehouse to you. If you need within a specific time frame, we recommend that you select Priority or Express shipping to get your item quickly. 
What shipping provider do you use? 
  • We usually ship via all the major shipping providers which includes: UPS, FedEx, USPS, Yellow Freight, Old Dominion Freight & Con-way Freight. If you have a preference, please indicate it at the time of ordering, and we will try our best to accommodate you. 
Do I need to be home to receive my order? 
  • If your order is shipped via Common Carrier (Truck), you must be present at the time of delivery to accept the goods. It is very IMPORTANT YOU READ THIS SECTION IN ITS ENTIRETY TO AVOID ANY POTENTIAL PROBLEMS WITH THE TRUCKING COMPANY. 
    In keeping with the high quality of service we provide our valued customer, toolboxsupply.com will assist in filing and negotiating all freight loss or damage claims. The following guidelines will not only aid in the claim process, but will also allow for speedier replacement or credit adjustments. 
    If you choose to accept delivery without following these guidelines, but later determine that the contents are missing or damaged, you will have to keep the merchandise for up to 45 days at your location, so that the trucking company can perform an inspection (without guarantee that they will approve it). In most cases they will deny it automatically without any inspection. 
    Overall, it is better to refuse a damaged delivery, then to accept it. If these guidelines are followed, we will most likely ship a replacement to you within 48 hours while we handle the claim with the trucking company. Sometimes we will request a signed inspection report from you to be faxed to us before reshipment. 
Do you have international shipping? 
  • Placing orders for delivery internationally is quick and easy! 
    The majority of our items can be shipped internationally. Our system will be able to calculate your shipping charges when you enter the country and the postal code on our website. Duty, tax and customs fees will not be included in your shopping cart. Feel free to call us at +1-518-514-2488 or e-mail us at sales@toolboxsupply.com with any questions that you may have. 
    Lead-Time - The average delivery times posted on our website are for orders shipping within the contiguous United States. Most orders shipping internationally will have increased transit time due to customs inspections when they arrive at the delivering country. Please note that we do not currently offer expedited shipping to international orders. 
    Returns and Refunds – We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package(s). Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's customs policies. 
    If you would like to have an order shipped outside of the United States or Canada, please e-mail us with the following information:
    - A link to the product page(s) or the Catalog Id number(s) of the item(s) you wish the order (found underneath the product name on the product page).
    - The total quantity you wish to order.
    - Postal Code or complete delivery address. 

RETURNS:

What is your return policy? 
  • Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 30 days from the purchase date. 
  • Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Item(s) Shipped/Defective/Damaged Item(s). 
  • For claims, please e-mail us at sales@toolboxsupply.com so that we can initiate the process. All claims must be initiated within 5 business days of delivery. 
  • Defective/damaged merchandise can ONLY be replaced. 
  • Products must be in new condition in order to receive a refund. 
  • Special/Bulk Orders and Seasonal items cannot be returned. 
  • Special Order Kiosk and Custom Installed Programs: Custom product(s) manufactured to our member’s personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications. 
  • RETURNS WILL NOT BE ACCEPTED ON HIGH-DEMAND ITEMS, SUCH AS MASKS, TOILET PAPER, SANITIZING AND CLEANING PRODUCTS, WATER, LYSOL, CLOROX, ET.C. 
Where do I ship my return? 
  • ToolBoxSupply 
    Returns Department 
    291 Wolf Road 
    Latham, NY 12110 
Is there a restocking fee for returned items? 
  • There is a 10% restocking fee on all merchandise returned. Items not returned in their original condition may be subject restocking fee of up to 50%. For your protection, please send your return via a shipping service that can be tracked, such as DHL, UPS, or FedEx. We cannot guarantee refunds for returns sent via a non-traceable method such as USPS. Please include the RMA number on the outside of the shipping package near the return address label and return packages to: 
    ToolBoxSupply 
    Returns Department 
    291 Wolf Road 
    Latham, NY 12110 
When will I get my refund? 
  • You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. We'll notify you via e-mail of your refund once we've received and processed the returned item. After four weeks, if you don't receive credit, please contact us via e-mail at sales@toolboxsupply.com so we can investigate. Please include your full name as it appeared on the order, address, order number, name of the shipper used, and the tracking number. 
Is my item refundable? 
  • Usually there are no refunds or exchanges for items in the categories below. Please contact us first if you have any questions: 
     
    - Outdoor Equipment and Power Tools 
    - Outdoor Living and Furniture  
    - Heaters and Cooling Supplies 
    - Special Orders   
    - BBQ Grills 
    - Gas-Powered Items 
    - Oversize Items 
    - Items Including and over 50lbs.  
    - Items that require special delivery 
    HIGH-DEMAND ITEMS - Examples: Generators, Masks, Toilet Paper, Santizing and Cleaning Items, Water, Lysol, Clorox, etc. 
Product Warranties 
  • Products come with a manufacturer's warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer's authorized warranty service station closest to you. This information is available either with the material shipped with the product, or from the manufacturer directly. 
Can I change or cancel my order? 
  • Once an order is placed it can't be cancelled or altered as our system is designed to fill orders and get them on their way as quickly as possible. Most items may be returned within 30 days of the order date with a Return Authorization.