Order Notification And Confirmation Policy
All orders that include a valid e-mail address will be sent an order confirmation of price (including shipping and taxes) by email, within one business day. This is usually followed by a shipping notification when the item is shipped. For most orders, the shipping notification includes ship date, carrier and tracking number (if applicable). Not responsibility to sell mispriced products or services. Your receipt of an electronic or other form of order notification or confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. toolboxsupply.com shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors or if shipping charges were miscalculated, toolboxsupply.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, toolboxsupply.com shall issue a credit to your credit card account in the amount of the charge.Free Shipping
"FREE SHIPPING" ONLY applies to select products and will only be shipped via Ground within Contiguous US ONLY. Alaska, Hawaii, APO, and PO Box will not apply for FREE SHIPPING. Alaska and Hawaii must be shipped Air or USPS. PO Box and APO must ship via USPS and additional charges will apply.
For Truck shipments: You must have AT LEAST 2-4 able-bodied people present to unload the merchandise that you are ordering. While some truck drivers are kind enough to help, they are not required to help you lift the products. If you do not have the equipment or manpower, you can order (at additional charges) a special truck equipped with a hydraulic lift to safely lower the product from the truck to the ground (called Lift Gate Service). Lift gate service lowers freight item from the truck to the curb only. You will still need to bring it inside.Shipping Times
We usually ship within two business days depending upon the number of orders we are processing, occasionally an item may be on back order and might take 3-4 business days. If item needs to be shipped via Truck, additional processing time is required. Please contact us for delivery times. If item is a special order item or large item, additional processing time might be required. Freight Insurance is included on all orders at our cost. Shipping delays caused beyond the shipper (UPS, DHL, Federal Express, USPS, etc.) including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; Public authorities acting with actual or apparent authority on the premises; acts or omissions of customs or similar authorities; riots, strikes, or other labor disputes; civil commotions, disruptions in air or ground transportation networks such as weather phenomena; and natural disasters, shall not be our responsibility. Please contact the shipping company directly. The shipping company does not provide refund for shipping for the above cases, and nor can we (for shipping charges) if your package does not get delivered.Stock Availability At Warehouses
Not all items are always available at each warehouse. Inventory Levels and stock availability are always changing at every warehouse. We might or might not ship from the closest warehouse to you. If you need within a specific time frame, we recommend that you select Priority or Express shipping to get your item quickly.Shipping Methods
We usually ship via all the major shipping providers which includes: UPS, FedEx, USPS, Yellow Freight, Old Dominion Freight & Con-way Freight. If you have a preference, please indicate it at the time of ordering, and we will try our best to accommodate you.
Common Carrier (TRUCK) Shipments
If your order is shipped via Common Carrier (Truck), you must be present at the time of delivery to accept the goods. It is very IMPORTANT YOU READ THIS SECTION IN ITS ENTIRETY TO AVOID ANY POTENTIAL PROBLEMS WITH THE TRUCKING COMPANY.
In keeping with the high quality of service we provide our valued customer, toolboxsupply.com will assist in filing and negotiating all freight loss or damage claims. The following guidelines will not only aid in the claim process, but will also allow for speedier replacement or credit adjustments.
If you choose to accept delivery without following these guidelines, but later determine that the contents are missing or damaged, you will have to keep the merchandise for up to 45 days at your location, so that the trucking company can perform an inspection (without guarantee that they will approve it). In most cases they will deny it automatically without any inspection.
Overall, it is better to refuse a damaged delivery, then to accept it. If these guidelines are followed, we will most likely ship a replacement to you within 48 hours while we handle the claim with the trucking company. Sometimes we will request a signed inspection report from you to be faxed to us before reshipment.
Bear in mind that you are signing a legal document when you are signing the freight delivery receipt under the statement "received in good condition except as noted" or "received piece(s) above described in good order except as noted." toolboxsupply.com accepts no financial burden caused by failure to follow these guidelines. We will gladly assist in replacing damaged goods in a timely manner if the above steps are followed. By following these guidelines, it will prevent potential problems and resolve any issues quickly.
Thank you in advance for your cooperation on this matter.